Returns & Refunds

1) You have 14 days to return an item from when it’s delivered for a full refund.  You must contact us BEFORE returning an item. Please make sure you return your order with a tracked delivery service to avoid any lost parcels.   Items cannot be returned in person to our receiving centre.

2) It is your responsibility, and at your cost, to ensure the item is returned to us safely and undamaged.

3) If you’d like to return your item, contact us and our support team will issue a returns number to you. Any item returned to us without a returns number will not be processed and a refund/replacement will not be issued.

4) Returns cannot be accepted if the goods have been damaged or tampered with.

5) We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods, but the original packaging should be retained, and the item should be in pristine or as new condition when you return it to us.

6) All items are either sealed with our non-removable security seals and/or invisible UV markings. If our security seal has been tampered with, or the UV marks are not present, it will be deemed that you have accepted the item and we will not accept your return.

7) Please note the 14 day returns policy does not apply if you have attempted to install an item that requires soldering (for example an HDMI port or SMD component) – at the point of install/soldering, it is deemed that you have accepted the item and it is no longer in “as new” condition hence the policy no longer applies. Our warranty policy still applies.

8) Goods damaged on arrival – if you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 48 hours with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them.

9) After 14 days of receiving your items – We don’t accept returns for items after the above returns period. If your item develops a fault after 14 days of receiving it, you may be entitled to a repair, as long as it is within its warranty period. Please refer to the manufacturers’ terms and conditions for more information and please see section 3.5 below.

10) Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk).

11) We reserve the right to inspect the goods and verify any fault(s) and/or any damage.