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Privacy Policy

Effective Date: 27th March 2026
1. Who are we

Console Therapy is the trading name of Continue Solutions Ltd, a company registered in the UK (Company Number: 17014631) with a registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

We are the data controller of your personal data, meaning we determine how and why your personal data is processed.


For any questions regarding this privacy policy or to exercise your data protection rights, you can contact us at:

Email: info@consoletherapy.co.uk
Phone: 07930930810
Postal Address: PO BOX 596, Potters Bar, EN6 9JH

2. Types of Data collected

Among the types of Personal Data that consoletherapy.co.uk collects, by itself or through third parties, there are:

We collect personal data from you when you interact with our website, including when you submit your details for the sale of faulty game consoles, purchasing of spare parts or using our repair services. The personal data we collect may include:

Personal Identification Information: Name, address, email address, phone number

Transaction Information: Payment details (e.g., PayPal information)

Shipping Information: Delivery address, phone number for collection

Customer Support Information: Any communications between us (e.g., email correspondence regarding your console).

Cookies; Usage Data; first name; last name; email address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using consoletherapy.co.uk

Unless specified otherwise, all Data requested by consoletherapy.co.uk is mandatory and failure to provide this Data may make it impossible for consoletherapy.com to provide its services. In cases where consoletherapy.co.uk specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by consoletherapy.com or by the owners of third-party services used by consoletherapy.com serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through consoletherapy.co.uk and confirm that they have the third party’s consent to provide the Data to the Owner.

3. Lawful Basis for Processing

We process your personal data based on the following lawful grounds under UK GDPR:
Contractual necessity: We need your data to perform our contract with you (e.g., to buy your faulty console, arrange collection, and process payment).
Legal obligation: We may need to process your data to comply with legal obligations (e.g., tax and accounting requirements).

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of consoletherapy.co.uk (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. 

The Owner may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

processing is necessary for compliance with a legal obligation to which the Owner is subject;

processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; 

processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

4. How We Use Your Information

We use your personal data for the following purposes:

To process your orders: including purchasing faulty consoles, arranging courier collection, and processing payments (PayPal and bank payments).

To contact you regarding the status of your transaction: including updates on collection or repair status.

To send you confirmation of your purchase and any related communication.

To improve our services: We may use your data to improve our website and services based on your interactions.

5. Sharing Your Data

We may share your personal data with the following third parties in order to perform our services:

Payment Processors: We share your data with PayPal and, in the future, our bank, to process payments.

Shipping and Courier Services: We share your address and contact details with courier services like Royal Mail to facilitate the collection and delivery of your console.

These third parties are required to comply with GDPR and have appropriate data protection safeguards in place.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy. Specifically, we will retain your personal data for:

Customer transaction data (e.g., console sales and payments): for 12 months. This is to ensure we can manage post-sale support and comply with legal requirements such as tax obligations

Customer communication data (e.g., email correspondence): for as long as needed to respond to your inquiries.

After this period, we will securely delete or anonymize your personal data unless required by law to retain it (e.g., for tax or accounting purposes).

7. Advertising and Analytics

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Commercial affiliation, Analytics, Advertising, Interaction with external social networks and platforms and Contacting the User.

We use advertising services such as Google AdSense and Google Analytics to provide targeted ads and track usage of the site. These services may collect and use cookies and usage data to provide personalized ads and monitor website traffic.

If your personal data is transferred outside of the UK, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Personal Data is collected for the following purposes and using the following services:

Advertising

Affiliate Marketing

This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on consoletherapy.com, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside consoletherapy.com. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out offered by any of the services below, the User may opt out of a third-party service’s use of cookies for certain advertising features by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Google AdSense

Google AdSense is an advertising service provided by Google LLC or by Google Ireland Limited, depending on the location consoletherapy.com is accessed from. This service uses the “DoubleClick” Cookie, which tracks use of consoletherapy.com and User behavior concerning ads, products and services offered.

Users may decide to disable all the DoubleClick Cookies by going to: Google Ad Settings.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy. Privacy Shield participant.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics

Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location consoletherapy.com is accessed from (“Google”). Google utilizes the Data collected to track and examine the use of consoletherapy.com, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy. Privacy Shield participant.

Commercial affiliation

This type of service allows consoletherapy.com to display advertisements for third-party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics.

Clicks on the icon or banner posted on the Application are tracked by the third-party services listed below, and are shared with consoletherapy.com.

8. Contact and Booking Request Form (consoletherapy.co.uk)

By filling in any contact form with their Data, the User authorizes consoletherapy.co.uk to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s subject.

Personal Data collected: Name; postal address; telephone number; email address; PayPal or bank account information and details of console information.

9. Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of consoletherapy.com.

The interaction and information obtained through consoletherapy.com are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

It is recommended to log out from the respective services in order to make sure that the processed data on consoletherapy.com isn’t being connected back to the User’s profile.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: If your data is inaccurate or incomplete, you can request that we correct it.

Right to Erasure: You can request that we delete your data when it’s no longer necessary for us to process it.

Right to Restrict Processing: You can request that we stop processing your data in certain circumstances.

Right to Data Portability: You can request that we provide your data in a machine-readable format to transfer it elsewhere.

Verify and seek rectification: Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

If you wish to exercise any of these rights, please contact us at the details provided. We will respond within 30 days, but this may be extended under certain circumstances. You are entitled to lodge a complaint with the ICO if you are not satisfied with our response.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and will respond within 30 days, but this may be extended under certain circumstances..

11. Security of Your Data

We take the security of your personal data seriously and employ appropriate technical and organizational measures to protect it. This includes using secure logins for accessing the personal data and encryption to safeguard data during transmission and storage.

12. Cookie Policy & Additional information

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers. 

By using our site, you consent to the use of cookies. You can control and modify cookie settings through your browser settings. For more details, please see our Cookie Policy

In addition to the information contained in this privacy policy, consoletherapy.co.uk may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

How “Do Not Track” requests are handled

consoletherapy.co.uk does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Definitions and legal references

Personal Data (or Data) – Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data – Information collected automatically through consoletherapy.com (or third-party services employed in consoletherapy.com), which can include: the IP addresses or domain names of the computers utilized by the Users who use consoletherapy.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User – The individual using consoletherapy.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject – The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor) – The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner) – The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of consoletherapy.com. The Data Controller, unless otherwise specified, is the Owner of consoletherapy.com.

Service – The service provided by consoletherapy.com as described in the relative terms (if available) and on this site/application.

European Union (or EU) – Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to consoletherapy.co.uk, if not stated otherwise within this document.